USER RESEARCH ⠀DISCOVERYUX
Connecting people to
service providers
This app connects service providers to people who need to solve from the simplest to the most difficult everyday issues. Attracting like a magnet the best professional closest to you.
Project overview
What the expectations to accomplish.
Brazil is 3rd in the World Ranking of self-employed professionals and research indicates that the growth of these professionals grows considerably every year.
With the crisis caused by the coronavirus pandemic, unemployment reached about 14 million Brazilians by November 2020. The difficulty of finding jobs in the formal market, and the fact that people spend more time at home, boosted the demand for many services.
Why this project is important?
Customers view the profile before requesting a quote
Viewing data such as: number of services performed, comments, before and after photos, profile picture, name, distance to it, evaluation (Cost, quality, service).
Integrated chat for negotiation
Ease client/professional negotiation, with an integrated chat, which has audio and image sending possibilities.
Wallets management
Professional can manage your bank accounts and make transfers.
Geolocation
Visualization of professionals ordered by the distance closest to the user.
Competitor
analysis
Several competitors were analyzed, among them, 5 were selected to be studied further with a focus on user experience.
Evaluating strengths and weaknesses of all competitors, we were able to learn what would be good for our associates and buyers.
